FAQ

A: 

1. Is there correct memory installed

2. Does the motherboard chipset or CPU support it? (Check the motherboard's official website / user manual)

3. Change other memory to confirm whether there is a problem with the motherboard / slot

4. Change to another motherboard to confirm whether there is a memory problem

5. Whether the BIOS has been updated to the latest version

6. DIMM insertion method or Rank number limit (check motherboard official website / user manual)

7. Do not mix with other specifications / brand memory

A: Please refer to the official warranty policy. If you need to check the product warranty, please go to the warranty policy page.

A: With the help of some software tools, you can detect memory settings from Windows XP. These may include the CPU-Z, SiSoft Sandra and EVEREST. In addition, SiSoft Sandra and EVEREST are equipped with the efficiency verification solution to further validate whether or not the performance based on the SPD settings is achieved.

A: This question depends on the computer user you are, what programs you plan on running on the computer, and how many programs you have open at a given time.

We suggest :

Internet、office work : 4GB

Common games、audio and video playback : 8GB

Hardcore user、advanced digital image processing : 16GB or more

A: Refer to the user manual of the motherboard. The additional setting is unnecessary because BIOS on the motherboard would detect SPD parameters on Memory Modules automatically after the memory has been installed.

A: DDR3 and DDR4 are not compatible because they are different in both pin count, arrangement, and signal definitions. In addition, locations of fool-proof notches on the golden fingers are different, so both are not compatible.